This guide walks a customer IT or ServiceNow administrator through creating a dedicated read-only integration account, assigning read-only access to the required ServiceNow tables, registering an OAuth 2.0 Client Credentials application, verifying Table API access, and entering the connection detail
This guide walks a customer IT or ManageEngine ServiceDesk Plus administrator through preparing a dedicated read-only integration identity, granting read access to the required ServiceDesk Plus data, validating API access, and entering the connection details through the Info-Tech submission flow. It
This guide walks a TeamDynamix administrator through creating the required TeamDynamix roles, creating a dedicated service account, assigning the account to the IT Tickets application, validating TeamDynamix Web API access, and entering connection details through the Info-Tech submission flow. It is
This guide walks the IT/Freshservice administrator through creating a dedicated read-only role, creating a service-account agent to host the API key, generating and verifying the key, and entering the key in the Info-Tech portal. It includes the Freshservice tables/objects that need read-only access
This guide walks the IT/HaloITSM administrator through registering an OAuth2 API application, scoping it to read-only access on the objects the integration needs, binding it to a dedicated read-only agent, verifying the credentials, and entering them in the Info-Tech portal. It includes the HaloITSM
This guide walks the IT/Zendesk administrator through creating a dedicated read-only custom role, creating a service-account agent to host the credential, enabling and generating an API token, verifying it, and entering it in the Info-Tech portal. It includes the Zendesk objects that need read-only
This guide walks the IT/SolarWinds Service Desk administrator through generating an API token (JSON Web Token) for the integration, scoping the associated identity to the least privilege the tenant allows, verifying the token, and entering it in the Info-Tech portal. It includes the SolarWinds Servi
This guide walks the IT/SysAid administrator through preparing a dedicated least-privilege API identity, creating a SysAid App Key, generating an access token, validating read access to the SysAid REST API endpoints that Info-Tech uses, and entering the connection details in the Info-Tech portal. Th
This guide walks the Jira/Atlassian administrator through choosing the service projects in scope, creating a dedicated integration identity, granting the project and feature access the connector needs, authorizing the standard Fivetran Jira c...